Live Chat Customer Support & Service Software

Increase customer satisfaction and retain more customers.

Give your customers the exceptional experiences they deserve.

SnapEngage is the premier conversation platform for customer engagement.

Why?

SnapEngage is a dedicated chat solution built for support professionals.
Don’t rely on a bundled chat add-on. We have one focus: to provide an outstanding chat solution. Our live chat specialists will educate and empower your team.
We invest in the future of our product and regularly review and incorporate customer feedback.

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After implementing SnapEngage, Hootsuite has seen:

increase in CSAT after
enabling Tweet-to-Chat

reduction in email volume

Engage smarter

Adaptable and intelligently designed, our live chat platform features:

Unlimited Concurrent Conversations

SnapEngage provides a flat-rate price for unlimited interactions. Unlike the other guys, we don’t believe your chat volume should impact your pricing.

Integrate with Your Help Desk

Connect seamlessly with TeamSupport, Zendesk, Salesforce, Dynamics 365, and more to create a unified workflow.

Team Capacity Reporting

Leverage our advanced analytics to make data-driven staffing decisions and reduce your cost-per-interaction.

Omnichannel Chat Solution

SnapEngage allows you to help your customers right where they are — whether it’s on your website, Twitter, Facebook, SMS, WeChat, or Zalo.

Reliable 99.99% Uptime

We stand behind our exceptional availability with guaranteed service level agreements.

Award-Winning Client Support

For the past 3 years, our customer service team has earned a 95% CSAT score from our clients. How did we get there? Our clients say we’re quick, reliable, friendly, and knowledgeable.

Want happier customers and a more effective team?

Explore pricing options