Live Chat Professional Services & Training

We’re here to help you succeed

Achieve and exceed your business goals with SnapEngage’s customized live chat training programs, professional onboarding assistance services, and award-winning client support!

Onboarding Assistance Program and Training Services

We offer a completely customized training program catered to your business goals and the specific needs of your team. Our Onboarding Assistance Program is fully tailored to you.

Our training packages and services include:

Account setup assistance
Admin and agent-specific training sessions
CRM and Help Desk integrations training
…and more!

The Onboarding Assistance Program ensures your success from the very beginning and facilitates a fast and easy SnapEngage setup with minimal time required to get your account up and running. Our onboarding team works closely with you to understand your business strategy and goals so that you can set up SnapEngage to achieve and exceed those goals.

Client Success Services

As part of our commitment to your ongoing success, we offer dedicated SnapEngage Client Success Managers. Your Client Success Manager will provide quarterly, ongoing success reviews to help you refine best practices, expand solution parameters to meet the changing needs of your business, help guide your goal achievement strategy, and optimize SnapEngage for long-term success.

Trust our award-winning customer support

Our team is dedicated to providing best-in-class support and has been honored 3x in the Stevie Awards for Customer Service. With offices in Boulder, Colorado, and Berlin, Germany, our multinational team is well-equipped to provide fast, friendly, and reliable support for your business. We consistently achieve a 95% average CSAT rating, and our platform boasts 99.98% uptime.

We’re a top-rated provider in the live chat industry

Our clients say we’re quick, reliable, friendly, and knowledgeable.

SnapEngage proven process

We work with you to design a chat program that aligns with your business goals after a thorough discovery process.

We present our solution and work with you to formulate an investment summary to meet your needs.

We tailor your system configuration and provide administrator and agent training to set you up for success.

• Refine Best Practices
• Expand Solution
Parameters
• Guide Goal Achievement

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