SnapEngage Live chat helps you to sell better and help your customer faster.
By integrating SnapEngage with UserVoice, all your live chat and offline conversations are stored directly in UserVoice, so you will always know who you are talking to and what was said.
No programming required, just enter your UserVoice account information into SnapEngage and you’re ready to go
SnapEngage automatically receives contact information from UserVoice at the beginning of a new chat:
When you are online, SnapEngage lets you chat with your website visitors and retrieves detailed contact information from UserVoice, so you always know who you are talking to. Live chat transcripts are automatically sent to UserVoice, keeping all your conversations history in one place.
When offline and nobody is available to respond to chats, SnapEngage captures customer messages and forward them to you and into UserVoice along with detailed debug information such as user location, operating system, browser, plugins and more data to help your customers faster.
UserVoice ticket automatically created by SnapEngage: