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SnapEngage Live chat helps you to sell better and help your customer faster.
By integrating SnapEngage with SAP Business ByDesign, all your live chat and offline conversations are stored directly in SAP, so you will always know who you are talking to and what was said.
No programming required, just enter your SAP account information into SnapEngage and you’re ready to go.
When you are online, SnapEngage lets you chat with your website visitors and retrieves detailed contact information from SAP Business ByDesign, so you always know who you are talking to. New leads and chat transcripts are automatically sent to ByDesign, keeping all your communication history in one place.
When offline, We nobody is available to respond to chats, SnapEngage captures customer messages and forward them to you and into SAP Business ByDesign along with detailed lead information such as user location and page visited.
SnapEngage automatically receives contact information from ByDesign at the beginning of a new chat:
ByDesign lead communication automatically created by SnapEngage.
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