Custom Integration

We play nice with others! SnapEngage is designed to easily integrate with your current CRM or analytic system, such as ZenDesk or SalesForce. Keep your current workflow, we’ll just make it work better.

• Google analytics your way.
• CRM / Help Desk integration.

Scripting

Do you need SnapEngage to do something crazy that we haven’t thought of? Or maybe you a need custom integration for your application. Just let us know, our developers love a challenge. We also provide an extended Javascript API.

• What’s in my user’s shopping cart?
• Can I greet my user by name?
• Your question here.

Custom Reports

We’d be happy to extend our already-robust reporting services if you need something custom tailored to your particular needs. Be sure to check out our sample reports in the mean time:

• Where do my site’s visitors live?
• How fast are my agents responding?
• How are my visitors accessing the site?

Training

Let us teach you and your team how to take full advantage of SnapEngage’s many powerful features. You’ll be amazed at all the things our product can do for your customer service.

• Administrator training.
• Training for your trainer.
• Live chat agent training.

Look and Feel

Increase your engagement rate by branding your live chat to match your company’s (or client’s) look and feel. We can completely customize the look of your buttons and chat forms.

Implementation

Our team can set up your live chat entirely based on your instructions. The SnapEngage experts will have your live chat up and running in no time!

• System configuration and optimization.
• Integration and testing.
• Live rollout.