logo-highrise+logo-snapengage

SnapEngage Live chat helps you to sell better and help your customer faster.

By integrating SnapEngage with 37signals Highrise, all your live chat and offline conversations are stored directly in Highrise, so you will always know who you are talking to and what was said.

No programming required, just enter your Highrise CRM account information in SnapEngage and you’re ready to go

Automatically receive contact information from Highrise at the beginning of a chat:
highrise_chat_integration

When you are online, SnapEngage lets you chat with your website visitors and retrieves detailed contact information from Highrise, so you always know who you are talking to. Live chat transcripts are automatically sent to Highrise, keeping all conversations history in one place.
When offline, SnapEngage captures customer requests and forward them to you by email and into Highrise along with detailed debug information such as user location, operating system, browser, plugins and even a screen capture of the problem

Highrise live chat transcript note created by SnapEngage:
highrise_screenshot1