chat agents included
/ additional agent
Or learn more about our awesome features:
We integrate with a large number of CRM and Help Desk solutions.
Search your knowledgebase right from the web client chat dashboard. Currently compatible with WordPress, Zendesk, Mindtouch, UserVoice, and more to come.
Microsoft Dynamics CRM
Built for teams
What is a Chat Agent?
Chat Agents are members of your team who can chat with your visitors. Each agent account is associated with an email address.
Add more agents
Extra agents are per month per additional agent, and there’s no limit! So add as many as you need.
Easy chat transfer
With a click of a button, (okay, two buttons) transfer a chat to another agent, support tier, or department.
Our real-time dashboard provides overview information to your team leads to help them manage response time and keep an eye on chat volume.
Hours of operation
Set your team’s hours and schedule, then offer visitors different contact options when they’re offline.
These persistent chat rooms and 1-to-1 secure chats ensure that your team is always connected and always on the same page.
Sort your agents into separate tiers. Chat routing prioritizes the front-line agents. This lets you escalate complex support requests to a tech team, or transfer a promising lead to a senior salesperson, or simply move agents to a higher tier while they work on another task.
Multi-login and user roles
Share access and control user permissions within your team. You can delegate access to admin role or provide limited access to reports only.
For big teams who need the extra flexibility, the Premier plan lets you set up multiple administrator accounts.
As a thank-you for signing up, you’re entitled to one free training session for either your agent team or your team trainer.
A beautiful experience
Select a predefined style, or completely customize your Chat Box and Pre-Chat Form. You and/or your designers provide us with your design and we’ll do the coding for you.
Use one of the click-to-chat buttons provided by SnapEngage, or create your own.
SnapEngage is available in 30 languages and supports all special/non-latin characters.
Starting with the Plus plan, you have the option to remove all SnapEngage logos from your chat forms. If you choose to create a custom form, feel free to brand your forms with your own logos.
We never limit the number of chats or offline help requests you can receive, even if you have a big team and high traffic, have no fear: our system scales with you. Our live chat powers sales and support teams for many high-traffic customers.
Set up canned responses for commonly used messages to increase agent efficiency.
Optionally collect additional visitor information before the chat starts.
The chat window stays up and stays in synch as your visitor browses through the pages of your site. Agents are also notified of page changes.
Instead of trying to explain where to find the answer, simply direct your visitor’s web browser straight to the page they’ve been looking for.
No new software to learn or install. Simply chat with your website visitors from Google Talk. (But we do recommend using our wonderful web client.)
Advanced web client
No software to install. Just sign in and you’re ready to chat from anywhere. SnapEngage’s powerful and simple interface gives you the abilities and information you need.
Each agent can chat with multiple visitors at the same time. You control of the maximum number of chats per agent.
You can choose to notify all agents of an incoming live chat, and the first agent to respond takes it. Or assign a chat to a single agent based on their current chat count. (Routing respects your configurable maximum number of chats per agent setting.)
Simple offline form
Your live chat support team may not be available 24 hours a day. That’s okay. Visitors can leave a simple message for your team to address later.
With the click of a button, visitors can request a direct phone call from your agents. (Currently US & Canada only.)
Setting up different chat widgets for different departments, websites, and languages will help you provide more targeted and efficient service to your visitors. Need to transfer from your Sales Team to your Support Team, or your English team to your Japanese team? No problem. Transferring across widgets is easy.
No ugly popup
No need to worry about Pop-Up Blockers, because our chat is not a Pop-Up! The chat window is embedded in your website, and lives in the same window.
SnapEngage works across all of your internet properties.
TRUSTe Certified, SafeHarbor compliant, encrypted on your SSL website, other advanced security options available as well.
SnapEngage will not impact your website’s initial-load performance thanks to Asynchronous Loading.
Our product is designed to be flexible. You can use our API to develop your own plugins and extensions.
Google analytics integration
Measure your live chat engagement from the analytics solution you’re already using with Google Analytics integration.
Business Associate Agreement (BAA) Available on annual Plus and Premier plans
Detailed website visitor information
Detailed visitor data
Discover all kinds of useful information about your website visitor: their location, local time, weather, current webpage, entry page, OS and browser, and more are available.
SnapEngage pulls together information about your visitors from Facebook, LinkedIn, Twitter, Google+, Klout and 22 other potential profiles based on their email address.
Technical support data
You can provide better, faster support when you know your visitor’s operating environment. You’ll get information about their operating system, browser, and browser plugins right inside the web client chat dashboard.
Automatically invite all your website visitors to chat, a live chat is initiated only if the visitor responds. This lets your live chat team focus on only those visitors who want or need to chat, instead of wasting time with manual invites.
Create a more personal engagement experience with a smile.
Review and export transcripts of your chat conversations.
Analyze the performance of your agents and your team with our robust data reports.
Once a week, key information about your team’s chat performance is compiled and emailed to you automatically.
Configure how complex your agents’ and admins’ passwords must be as well as other password-related settings.
Add access restrictions based on IP address or inactivity.
See the who, what, and when surrounding changes made to your account.
With a smile
We’re happy to answer your questions and provide solutions. We also provide training and guide you through agent on-boarding.
With offices in both Europe and the US, we’re available when you need us. Our support teams speak English, German, French, and Spanish. Our Pig Latin is a little rusty though.
You will have a direct phone number to use 24 hours a day, 7 days a week in case of emergency.
Nope. None. Never. We will always be awesome at support.