Thanks for stopping by and checking out what’s new with SnapEngage. We have a new development to reveal!
Have you ever forgotten to change your status in your Gmail, GTalk, Adium and Pidgin accounts to “Offline” or issue the pause command before you left your desk to grab a coffee? Well, you are now in luck as SnapEngage now recognizes the “Away” status as being unavailable to take chats!
How it works:
Gmail: After 15 minutes of inactivity, your chat status will automatically change to “Away”…. this means that your agent will be recognised as “Offline” to SnapEngage and won’t be presented with any new chats from your website visitors.
GTalk, Adium, Pidgin: The idle/inactivity time can be configurable to your preference – simply go into your status settings and select your “Away” timings.
Select “Status” –> “Edit Status Menu” and you will see the box below. From here, select the amount of time you would like to have your idle time set to before showing as “Away”
Select “Tools” –> “Preferences” and you will see the box below. From here, select the amount of time you would like to have your idle time set to before showing as “Away”
We have many more exciting features planned this year. Keep an eye out for new integrations, new plugins and new functions coming soon!