Over the past week, we’ve enabled our chat rate limiting across all clients’ widgets. This feature had been enabled on request basis until now (typically when a client was being abused by a troll or a bot), but we are confident that having it on by default will have a positive impact on our clients in getting less unwanted chats. If your SnapEngage use case receives a high chat rate from specific IP sources, please come chat with us, and we will find a solution.
Our agent avatar image up-loader and cropping tool has been enhanced, and should be easier to use now.
Our SAP C4C Integration has been updated to align with a change on the Customer query made by SAP late August.