Week of October 3rd Release Notes: rate limiting on all widgets

Greetings,

Over the past week, we’ve enabled our chat rate limiting across all clients’ widgets. This feature had been enabled on request basis until now (typically when a client was being abused by a troll or a bot), but we are confident that having it on by default will have a positive impact on our clients in getting less unwanted chats. If your SnapEngage use case receives a high chat rate from specific IP sources, please come chat with us, and we will find a solution.

Our agent avatar image up-loader and cropping tool has been enhanced, and should be easier to use now.

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Our SAP C4C Integration has been updated to align with a change on the Customer query made by SAP late August.

Enjoy!