Week of October 30th, 2015 Release Notes: Routing by Tag

Hello,

Over the past week we’ve made the following changes.

Fixes:

  • We’ve made many fixes to how our sound notifications work so that the “sound outages” should no longer occur
  • Made the ‘Agent Tags’ filtering available within the analytics for widgets that contain any agent tags.
  • Addressed an issue where the transcript refresh option would continue to show on the viewcase page even after the chat had completed.