Week of October 10th 2016 Release Notes: UI and Speed Improvements


For this past week we’ve made the following changes:

  • Addressed an issue where the agent delete dialog wouldn’t always show the correct agent alias
  • Improved the logic on the widget selector in the Multi Monitor Dashboard page
  • Speed up the delivery of chats to agents because every millisecond counts!
  • Increased the resiliency of the transcript processing at the conclusion of a chat
  • Made a handful of usability improvements to our new avatar uploader and emoji picker
  • Started serving up higher resolution avatar images so your agent pictures will look extra crisp!