For this past week we’ve made the following changes:
- Addressed an issue where the agent delete dialog wouldn’t always show the correct agent alias
- Improved the logic on the widget selector in the Multi Monitor Dashboard page
- Speed up the delivery of chats to agents because every millisecond counts!
- Increased the resiliency of the transcript processing at the conclusion of a chat
- Made a handful of usability improvements to our new avatar uploader and emoji picker
- Started serving up higher resolution avatar images so your agent pictures will look extra crisp!