Week of November 30th Release Notes: Chat Portal Alerts

Hello,

We hope everyone had a great Thanksgiving and survived the Black Friday sales at their local mall!

Over the past week we’ve made the following changes:

  • We’ve made some further optimizations to our chat routing and dashboard monitoring pages.
  • Fixed an issue where the chatup conference banner in the Chat Portal would sometimes appear twice.
  • Adjusted the Chat Portal alerts so now agents will be alerted to new chats when in the “Important” notification mode

chatportal-important-alert-status

 

 

 

Cheers!