Week of March 7th Release Notes: New Chat Portal Sound Options


This past week we’ve made a couple of changes to the sound settings in the Chat Portal.

  • We added several new sounds; most of which are soothing and one that is a bit whimsical. 
  • We also added a new secondary option so that different sounds can be used for new or returning visitors.

You can find both these options in the Agent Preferences dialog which you can access by clicking on either the agent avatar image on the little gear icon that’s located in the lower left-hand corner of the Chat Portal.