Week of June 6th Release Notes: Improved Chat Portal Session Detection

Hello,

For this week we made the following changes:

  • Improved the messaging to the agent when they are disconnected from the Chat Portal.
  • Improved proactive chat rule processing when certain characters are used.
  • A new privacy option was added to not show the history of past chats with the same visitor to agents within the Chat Portal.
  • Various visitor side performance enhancements.
  • Fixed an issue where the feedback link (“Pre-chat / Offline form options”) checkbox in the Settings -> Option tab wasn’t always showing as selected.

Cheers!