Week of February 29th Release Notes: Chat Portal Chat Loading

Hello –

We hope everyone made good use of their extra day this year. For this week we have the following changes:

  • We improved the loading speed of existing chats within the Chat Portal; this speed-up is particularly noticeable for agents with a large number of team chats.
  • We fixed an issue where an agent could sometimes still be paused even after clicking on the continue button on the Auto Pause notification dialog.

Cheers!