Week of December 14th Release Notes: Chat Routing Inconsistencies

Hello,

We hope everyone is having a wonderful December. Over the past week we’ve made the following changes:

  • We were able to identify some issues with chat routing inconsistencies which would result in seeing some chats left in the ‘Notified’ status within the Dashboard. These issues have been fixed and there should be better consistency between the state of your chats and what is shown within the Dashboard
  • Improved how we display blocks of code exchanged during the course of visitor and team chats.
  • Improved the detection of team chat messages that contain @mention for mobile push notifications.

Cheers!