Hello, today we release a major update to our Salesforce Integration!
Some of the highlights:
- Increased security, we no longer store your username and password and instead use OAuth
- More flexible mapping, allowing you to better control the data you send to Salesforce
- Auto-lookup of Salesforce fields – less chance for errors entering custom field names, we now provide you with a listing of those available
- Allow Case comments to be set as Public or Private, determine if your customers can view SnapEngage Case comments in Salesforce