February 27th 2013 – Release Notes: Updated Salesforce Integration

Hello, today we release a major update to our Salesforce Integration!

Some of the highlights:

  • Increased security, we no longer store your username and password and instead use OAuth
  • More flexible mapping, allowing you to better control the data you send to Salesforce
  • Auto-lookup of Salesforce fields – less chance for errors entering custom field names, we now provide you with a listing of those available
  • Allow Case comments to be set as Public or Private, determine if your customers can view SnapEngage Case comments in Salesforce