Happy Holidays from SnapEngage! We hope that you had some well-deserved time off with family and friends.
Removed the “agent” nickname that sometimes displays to the visitor when they are first being connected to an agent. The “agent” nickname will no longer appear in the chatbox, it will now just show the agent-typing animation.
Fixed a bug during file exchange. Previously when an agent sent a file to the visitor, the text that the visitor was typing would get erased. Now, the text is retained.
Thank you to our clients who reported these bugs to us!
Today we released a bug fix relating to the top area of the chatbox:
Previously if a user clicked the top area of the chatbox without dragging it to re-position it within their browser, the chatbox would hide from sight. Now, the chatbox stays put when a user clicks it.
Thank you to one of our newest users for reporting this bug to us! 🙂
We have also released a new section within our Analytics for transfers.
Within this section you will see four different reports;
Widget To Widget Transfers – Logs when a chat is transferred from one widget to another.
Agent To Agent Transfers – Logs when a chat is transferred from one agent to another.
Failed Transfers – Logs when a chat transfer is proposed, but is not completed.
Agent Reassignment – Logs when a chat is re-assigned from one agent to another due to lack of response.