September 24, 2015 Release Notes: Draggable Chatbox Bug Fix and Transfer Reports

Today we released a bug fix relating to the top area of the chatbox:

SnapEngage chat box

Previously if a user clicked the top area of the chatbox without dragging it to re-position it within their browser, the chatbox would hide from sight. Now, the chatbox stays put when a user clicks it.

Thank you to one of our newest users for reporting this bug to us! 🙂

We have also released a new section within our Analytics for transfers.

TransferReports1

Within this section you will see four different reports;

  • Widget To Widget Transfers – Logs when a chat is transferred from one widget to another.
  • Agent To Agent Transfers – Logs when a chat is transferred from one agent to another.
  • Failed Transfers – Logs when a chat transfer is proposed, but is not completed.
  • Agent Reassignment – Logs when a chat is re-assigned from one agent to another due to lack of response.

Please see our Intro to Analytics page for more details.