March 2nd, 2015 Release Notes: Post-Chat Survey Changes

Hello from bright and snowy Boulder!

We have made a couple of snazzy UI changes to the post-chat agent survey that your visitors see after a chat has been ended or timed out. (To offer your visitors the post-chat agent survey, please make sure you have enabled this feature in your dashboard by going to Settings -> Options -> Agent Survey).

  • The survey now appears directly beneath the chat transcript after a chat has been ended or timed out. This allows the visitor to scroll up and view the chat transcript after their chat has ended.
  • We’ve also added some animations: The visitor’s chat box will autoscroll down to view the whole survey. When the visitor clicks to “Submit” or “Cancel” the survey, the survey will fade out and the chatbox will stay open for the visitor to view the transcript.

We hope you and your visitors find these changes useful. If you happen to be chatting with us, please tell us what you think!