September 30th, 2015 Release Notes: Default Proactive Sound and other updates

Greetings,

Changes today include:

  • Changing the default proactive chat notification from None to Snap when you create a new rule.
  • Addressed a font feature issue for Windows 8 and 10 users on Google Chrome making our Marketing and Support sites display incorrect casing in web forms.
  • Fixed an issue with the Text-to-Chat sending content to visitors for chat features not applicable to┬áText-to-Chat (such as post chat survey).
  • Updated the Audit Logs access for some cases where sub-administrators were seeing an empty list in the logs where the actual main administrator could see change events in the audit logs.
  • We’ve also updated the Analytics Overview report moving the Online and Offline numbers to the top of the page.

Overview_Report

Enjoy!