Today we released a bug fix relating to the top area of the chatbox:
Previously if a user clicked the top area of the chatbox without dragging it to re-position it within their browser, the chatbox would hide from sight. Now, the chatbox stays put when a user clicks it.
Thank you to one of our newest users for reporting this bug to us! 🙂
We have also released a new section within our Analytics for transfers.
Within this section you will see four different reports;
- Widget To Widget Transfers – Logs when a chat is transferred from one widget to another.
- Agent To Agent Transfers – Logs when a chat is transferred from one agent to another.
- Failed Transfers – Logs when a chat transfer is proposed, but is not completed.
- Agent Reassignment – Logs when a chat is re-assigned from one agent to another due to lack of response.
Please see our Intro to Analytics page for more details.