How to Use Key Insights From Chat to Transform Your Customer Experience

On Demand Webinar


Previously aired Tuesday, May 18, 2021 from 11-11:30 a.m. MT

1PM ET | 10AM PT | 5PM UTC

Great customer experiences are founded on conversations. Today, the greatest avenue for customer interactions is through online connections. Live chat leverages digital conversations and builds strong relationships between your business and your customers. To provide meaningful, high-quality support to clients throughout the customer journey, it’s essential that businesses adopt digital conversation tools.

Join us on Tuesday, May 18th from 11:00 – 11:30 a.m. MT as SnapEngage experts Mark Lucier and Michael Ball-Marian gather for a live webinar to discuss how businesses can drive customer satisfaction and bolster retention with live chat and automation. Streamline communication and problem-solving and take your customer relationships to the next level.

Attend our live webinar to learn:

  • How your peers are currently using chat for customer service based on our recent state of chat survey
  • How to use insights gathered from web visitors to build online relationships that improve customer experience and reinforce loyalty
  • How companies are using CSAT to navigate the pandemic – highlighting SnapEngage’s own experience
    Net Promoter Score (NPS), what it is and how to use it to measure overall customer satisfaction
  • How to enhance the quality and volume of useful, informative feedback that you gather about customers via in-chat surveys

Who should attend?
Customer support and product professionals.

We look forward to seeing you there, register now to reserve your spot!

Our Presenters

Mark Lucier
Director of Client Success

Michael Ball-Marian
Director of Product