Live Chat Webinars
Register for SnapEngage’s educational live webinars to explore chat best practices from our industry experts. If the live webinar has passed, no worries, we offer all webinars on-demand.
How to Use Key Insights From Chat to Transform Your Customer Experience
Live Webinar
SnapEngage experts Mark Lucier and Michael Ball-Marian gather for a live webinar to discuss how businesses can drive customer satisfaction and bolster retention with live chat and automation.
Modernize Manufacturing with Live Chat and Automation
Live Webinar
Reach international audiences without ballooning sales, support, or marketing costs. Streamline communication and take customer relationships to the next level.
Increase Patient Engagement With Live Chat & Automation for Healthcare
Live Webinar
Join us as we discuss how early-adopting providers in healthcare are leveraging automation to engage known and unknown patients with immediate access to the information they desire.
State of Chat Report 2021
Available On-Demand
Join us as we share findings from our State of Chat report and share what they mean for businesses across all industries.
Quickly Scale Your Global Reach in 2021
Available On-Demand
Extend your global reach with live chat and automation.
Reach international audiences without ballooning sales, support, or marketing costs.
Hit the Ground Running in 2021: Automation Strategies to Drive Growth
Available On-Demand
Prepare for 2021 with a conversational technology solution tailored to you, because one size doesn’t always fit all.
Dynamic Data in Chat for Enhanced Conversations
Available On-Demand
Now more than ever, it’s important to foster connections. Personalizing messages enhances every digital conversation. For example, keep track of where visitors are on your site and send a customized message at the exact right time.
Increase Engagement With Live Chat for Mobile Apps
Available On-Demand
If you already have a mobile app or plan to build one, it’s time to open up a powerful engagement channel. Add embedded, branded chat in your mobile app and start driving exceptional experiences. Support customers no matter where they are.
Live Chat Best Practices for Chat-Forward Companies
Available On-Demand
Join SnapEngage’s CEO, Sofia Rossato, as she explores how chat-forward companies use messaging technology to scale their operations, improve customer experiences, and gain insights that drive performance.
Accelerate Digital Patient Engagement With HIPAA-Compliant SMS, Live Chat and Chatbots
Available On-Demand
Learn actionable ways for healthcare providers to leverage HIPAA-compliant SMS, live chat and chatbots to increase digital patient engagement.
Bots + Humans: AI Chatbot Solutions Featuring Snapengage Partners
Available On-Demand
In the second part of our Bots + Humans webinar series, we explore how automation is quickly becoming one of the most effective tools for companies of all sizes.
Build Your Own Bot with the Custom Bot API
Available On-Demand
Our custom bot API is the most powerful, flexible way to integrate custom bot functionality into your overall digital customer engagement strategy.
Multi-Node Guide Bot: Deliver Customers to the Right Solution Quickly
Available On-Demand
Explore multi-node chatbot solutions that will help get your website visitors the fastest service you can offer.
Answer Bot: A Flexible Way to Answer Customers’ Questions Quickly
Available On-Demand
Answer Bot: Frontline expert or reliable backup option? The choice is yours. Let human agents resolve complex challenges, bots will take care of the rest.
Bots + Humans: Leveraging AI to Deliver Efficient, Powerful Customer Experience
Available On-Demand
In this webinar, we’ll talk about ways to leverage AI and automation to maximize efficiency while improving customer experience.
Intro to Chatbots
Available On-Demand
July is Bot Month at SnapEngage. During this introductory session we’ll review our updated strategic chatbots and how they can help improve customer satisfaction.
SnapEngage Admin Training
Available On-Demand
Preview the SnapEngage admin dashboard. Stay up-to-date on feature releases for updated account settings. Watch our On-Demand Webinar to learn more.
Chat Agent Training
Available On-Demand
Catch up on new agent features as well as best practices on navigating the Hub and chat agent commands. Join our On-Demand Webinar to learn more.
SnapEngage and Accessibility
Available On-Demand
We have built the SnapEngage visitor chat experience to comply with Web Accessibility Guidelines (level AA). Watch our webinar to learn more.
Connect SnapEngage and Salesforce
Available On-Demand
Integrate SnapEngage with Salesforce to streamline communication and take customer relationships to the next level.
Answer Bot 101
Available On-Demand
Learn how any website can become a knowledge base so you can quickly deploy a customized chatbot experience.
How Live Chat Can Grow Your Business
Available On-Demand
Live chat is more than staffing your website. Chat is a way to bring meaningful support to clients and prospects all the way through the customer journey. Make every conversation count.