Release notes, week of May 19: SMS offline response page improvements, minor bug fixes

Hello chatters,

while we don’t have many updates for you here today, watch this space for announcements on new exciting new things we are working on under the hood right now! 🙂


  • Resolved an issue where the agent tags were not showing up in the analytics filter.
  • Resolved an issue where the images in the chat transcript did not render correctly after reloading the chat portal.


  • We improved the SMS offline response page to show agent responses in the transcript