Release Notes Week of June 19: Analytics Table Sorting – SMS text-to-chat auto-replies

Hello everyone,

here are the updates the development team has been working on the past week:

  • Analytics: You can now sort the tables in the Agent Response & Agent Duration analytics by the different categories.
  • Channels: The SMS Text-To-Chat feature now supports the online auto-reply message as well as the offline message.
Bug Fixes
  • We have fixed an issue with the Zendesk integration, where chats with file attachments of specific types (PNG and GIF files of above 1mb) were causing duplicate tickets and sometimes failed to go through to Zendesk.