Release notes Week April 20: “Who closed the chat” now available in case transcript

Hello chatters,

here is what the team has been working on in the week of April 20:

  • We now show if the chat was closed by the agent, by the visitor, if it timed out, as well as the time stamp.
    This line can be found at the end of the chat transcript:2017-04-21_1750



  • Fixed a bug in the Design Studio where sometimes the file upload and end chat buttons would overlap if a translated message was long or if the chat box or mobile screen was narrow.
  • Made an improvement to how the Design Studio handles form interaction on mobile devices.
  • Fixed a bug in Design Studio where if the user had both Intelligent Pre-chat and the Pre-chat form enabled, pre-chat form was getting skipped.