March 13th 2013 – Release Notes: New feature, improvements

Greetings – A few changes for today:

  • The web client now displays the local time of your visitors
  • Fixed a web client issue that would cause the agent status icon to spin if they weren’t configured on any widgets
  • Added an alert to the web client notifying the agent if they haven’t been assigned to a widget
  • SAP OnDemand integration now creates and updates Customer Social Profiles
  • Logs CSV export now includes search keywords