Release notes for the week of April 6th: Facebook Messenger updates


here are the updates and bugfixes we have released in the sprint week of April 6th:

  • The Facebook Messenger integration (BETA) now works better together with the Zendesk integration: Tickets in Zendesk are now grouped under the same contact, and offline replies from SnapEngage will be sent to Zendesk as notes
  • we have updated/replaced some of the background pattern tiles.
Bug Fixes:
  • Fixed an issue where the audit logs CSV export was not saving correctly into a file download.
  • Fixed an icon issue in the Analytics report drilldown table rows