Release Notes Dec. 21: Hub updates and fixes, Visitor Chat Button Animation


Seasonal greetings from the SnapEngage dev team!

While we are working on some new features which have yet to be released, we have prepared a small present with a number of improvements and bug fixes for you in the mean time:

Hub Fixes

  • We have been working on tracking down and fixing more edge cases resulting in a “Something unexpected happened” error in Hub with additional logging and your helpful reporting of these issues. Thank you for bearing with us!
  • Fixed an issue where the Labels window was blocked by the ‘disabled’ input box when there was a longer list of Label options.
  • Fixed an issue where the message that an agent is typing gets removed if a visitor started to type a response.
  • Fixed an issue where long URLs (for ‘visitor reloaded page’ notifications) in the transcript column were cut off.
  • Fixed an error displaying an “invalid date” warning on some chats.
  • Fixed an issue with with Hub not updating everywhere when an unknown visitor entered an email the first time.
  • Fixed an issue with the Repeat Until Answered for Returning Contact checkbox not being clickable.
  • Fixed an issue with the Contact Info Column sometimes unexpectedly resizing to the minimized mode
  • Fixed an issue with the notification counter not resetting when the visitor ended the chat.
  • Team Chat: Fixed an issue with displaying new message count notifications for your own messages.

Other Updates

  • Visitor Chat Box:
    • Added a little animation when the chat button first appears on the page
    • Fixed an issue where the visitors were not receiving all responses by the agent in a particular scenario
  • Shortcuts: Improved the capability to support updating / deleting large numbers (200+) of shortcuts.
  • WeChat Channel: Fixed an issue with file upload from the visitor side.