Release Notes Week of May 4: Chat Box Pop Up mode, offline SMS reply for chat agents, new JavaScript API method, FogBugz custom domains.

Cheers Chatters,

we did not have a release note post last week, to make up for it we have many nice updates for you this week:

  • We have made an update to make the┬áchat box pop-up mode work with the new Design Studio code, you can view the updated documentation here.
  • The offline SMS reply page is now accessible to chat agents and not just admins.
  • Added a new Javascript API method, setCustomField(), that allows Design Studio users to populate any of their custom form fields with a value.
  • The Fogbugz integration has been updated to allow the connection with custom domains and on premise installations of Fogbugz.
Issues resolved
  • Resolved an issue with the Salesforce integration where CampaignMember attributes were not updated in Contacts
  • Resolved an issue where visitor chats from the ‘intelligent pre-chat’ created duplicate offline cases because of double-clicking the start chat button.