Week of October 23rd Release Notes: Mobile app and Team Chat @mention

Happy Friday once again,

For this week we have made the following changes:


  • Tweaked Team Chat so that a space is automatically added after using an @mention
  • Made some backend changes to the way we handle user statuses to support our upcoming mobile application.


  • Made sure the page titles in the Admin Dashboard are always correct.
  • Resolved a connection problem with our our Jira integration.
  • Addressed an transfer issue where the receiving agent wouldn’t always be altered to the incoming chat.