May 9nd Release Notes: Chat Start time and end time in custom mappings

Happy Friday everyone!

We have two new improvements for our integrations:

  • Chat Start date and Chat End Date are two new types of data that you can use in integration custom mapping. The data will be sent in ISO8601 format and in UTC time zone.

cm-startenddate

  • Textarea fields in Salesforce only accept up to 255 chars. We are truncating the value if it exceeds this limit, instead of reporting a mapping error.