Live Chat for Government & Municipalities
Connecting communities.
Connecting communities.
Government agencies and municipalities rely on live chat software for real-time communication with residents, businesses and other stakeholders. SnapEngage’s SMS-to-Chat feature provides 311 live chat services, allowing users to send text messages to community call centers where operators can handle multiple incoming messages within the SnapEngage interface.
The City of Evanston paved the way for SMS-enabled 311 services using SnapEngage’s SMS-to-Chat functionality.
Evanston was only the second city in the nation — after New York City — to implement SMS-enabled 311 services. City managers are using SnapEngage every day, allowing residents to send text messages from their mobile phones to the city’s 311 information center.
With the click of a button, transfer a chat to another agent, support tier or department.
Our Text-to-Chat feature allows your visitors to initiate a chat and communicate with your agents via SMS text message while maintaining the same user-friendly chat portal interface for your agents.
Our real-time live chat dashboard gives your team leader an overview of agent activity at any given time.
Put resources at your agents’ fingertips. Search your knowledge base right from the web client chat dashboard.
Choose between Round Robin and Broadcast style to create intelligent assignment rules so your agents don’t get overwhelmed.
Set up canned responses for commonly used messages to cut down on keystrokes and increase agent efficiency.
A highlight of chat features benefitting the government and municipality sector.
Just a few of the thousands of companies using and loving SnapEngage every day with teams around the world!