SnapEngage helps improve customer satisfaction and lower your cost-per-interaction by getting customers’ questions answered faster and helping deflect unnecessary phone and ticket volume. It’s a win-win for you and your customers.
REDUCE TICKET VOLUME WHILE BOOSTING CSAT
Live chat now makes up about 50% of Hootsuite’s total support interactions and email-only tickets are at an all-time low. But more importantly, customer satisfaction (across all channels) is at an all-time high, while overall support channel volume continues to increase.
Customize chats-per-agent settings to handle multiple conversations simultaneously.
Keep a pulse on customer satisfaction by gathering instant feedback from customers with post-chat surveys.
Maximize staffing efficiency by viewing a breakdown of chat volume alongside team capacity.
More and more companies across a wide range of industries are turning to live chat to improve customer happiness and streamline operations.