We integrate with the workflow you're already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we're adding more all the time.
Look and Feel Customization
Customize everything! The chat window, agent photos, Help-, Chat-, and Contact-buttons.
Our mobile-optimized visitor chat window automatically detects when users are on a mobile device and allows your visitors to seamlessly interact with your agents.
Our Text-to-Chat feature allows your visitors to initiate a chat and communicate with your agents via SMS text message while maintaining the same user-friendly chat portal interface for your agents.
Agents and visitors can share images and other files with the click of a button - all within the chat window!
Secure Data – PCI Compliance
Agents can safely collect credit cards, social security numbers and secure notes “off the record” directly in the chat window. (Available on PLUS and higher plans.)
SnapEngage supports our customers’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).
We're happy to answer your questions and provide solutions. With offices in both Europe and the US, we're available when you need us. We also provide training and guide you through agent on-boarding.
Post Chat Surveys
Gather visitor feedback at the conclusion of each chat to evaluate customer happiness, gauge agent performance and identify areas for improvement.
Advanced Chat Portal
No software to install. Just sign in and you're ready to chat from anywhere. Our easy and powerful interface gives you the abilities and information you need.
SnapEngage automatically invites your visitors to chat, so you don't have to waste time monitoring unresponsive chats. You and your team can focus on only those visitors who want to talk.
SnapEngage will not impact your website's initial-load performance thanks to Asynchronous Loading.
SnapEngage works across all of your internet properties.
Agent portraits create a more personal engagement experience for visitors. Don't just ask how you can help, ask it with a smile.
Simple Offline Form
Your live chat support team may not be available 24 hours a day. That's okay. Visitors can leave a simple message for your team to address later.
Instead of trying to explain where to find the answer, simply direct your visitor's web browser directly to the page they've been looking for.
Our product is designed to be flexible. You can use our API to develop your own plugins and extensions.
Google Analytics Integration
Measure your live chat engagement from the analytics solution you're already using with Google Analytics integration. (Spoiler alert: it's going to be big.)
Real Time Activity Monitoring
Our Real-Time dashboard gives your team leader an overview of agents' activity.
Easy Chat Transfers
With the click of a button, transfer a chat to another agent, another support tier, or another department.
Flexible Assignment Rule
Choose between Round Robin and Broadcast style, create assignment rules so your agents don't get overwhelmed.
Call Me Requests
With the click of a button, visitors can request a direct phone call from your agents.
Available in 30 languages for your website visitors. We support all special/non-latin characters. Operator interface and SnapEngage support available in English, German, French, and Spanish.
Facebook Fan Page Chat
Chat directly with your fans and followers from inside Facebook while still taking advantage of the unique features SnapEngage provides.
Search your knowledgebase right from the chat dashboard.
No Ugly Pop-Up
Our chat won't be blocked by a Pop-Up Blocker because it's not a pop-up! The chat window lives right on top of your website, in the same window.
TRUSTe Certified, SafeHarbor compliant, encrypted on your SSL website, other advanced security options available as well.
The chat window stays up and stays in synch as your visitor browses through the pages of your site.
Speed up your agents' support chats by creating shortcuts to often-used responses and co-browsing redirects.
Hours of Operation
Set your team's hours and schedule, then offer visitors different contact options when they're offline.
It’s easy to install
Be up and running in no time. Sign up for your free trial and be ready to chat with your website visitors in minutes.