June 10th, 2013 – Release Notes: Name mapping to Desk.com integration

Hello,

There is a small enhancement delivered today for customers of SnapEngage and Desk.com. If you have a JavaScript variable named “Name” either coming from a pre-chat form asking for the requester name or from instrumentation, this variable will be mapped to the Desk.com Contact name. The first part of the email address was always mapped instead until now. If you do not have a JavaScript variable named “Name”, there is no change in your flow.

We are slowly rolling out a new version of our Zendesk integration. You will hear more about this soon. Selected accounts are participating in this Beta. If you would like to be piloting this as well, please get in touch with us through our support team.