July 7th 2014 Release Notes: Agent Reassignment auto pause setting

Hello everyone,

What’s new today:

  • We have a new Agent Re-assignment setting for you today, by default agents who missed the chat are going to be paused. You can disable this option from the Admin Dashboard. Disabling the option will re-assign the chat but the agent who missed the chat will not be paused.

pausereassign

  • Fixed an issue with using Zendesk knowldgebase and OAuth connection.