For today we’ve made the following changes:
- Fixed an issue where having a shortcut that began with “transfer” was being misinterpreted as the transfer command
- Fixed an issue where the chat form was not closing when submitting an offline case using a mobile device
- New source value added to Custom mappings “Entry URL”.
- For Zendesk user authenticating with OAuth when the ticket is solved and no agent is assigned, getting from Zendesk the default authenticated user.