July 1st 2014 Release Notes: Shortcut and mobile offline fixes

Greetings everyone,

For today we’ve made the following changes:

  • Fixed an issue where having a shortcut that began with “transfer” was being misinterpreted as the transfer command
  • Fixed an issue where the chat form was not closing when submitting an offline case using a mobile device
  • New source value added to Custom mappings  “Entry URL”.entryurl
  • For Zendesk user authenticating with OAuth when the ticket is solved and no agent is assigned, getting from Zendesk the default authenticated user.