January 5th 2014 Release Notes: Shortcut Update

Hello All –

For today we’ve added the ability to use {agentid} in a shortcut, just like you can with {alias} and {phone}. For example, if you’re a user of the web client, you can setup a shortcut like “Please feel free to email me at {agentid}” and when execute that shortcut it will read as “Please feel free to email me at [email protected]”. Please check out this article to learn more about variable mappings and how to use them.

Another issue fixed today for Salesforce settings when switching between different workflows.