January 29th, 2015 Release notes: Improvements in Agent Reassignment notifications

Hello all,

We have a few improvements regarding our Agent Reassignment:

  • Agent Notification Email will include the not responding agent, when all agents are maxed out.
  • Agent Notification Email subject will include the non responding agents.
  • The notification for the reassigned agent will include the reassigned agent name (the admin will be able to see who the chat was reassigned to)