Greetings – we hope you had a great weekend. A couple of changes to start off the week:
- We fixed an issue with the agent language selection not always being passed along when signing into the web client
- We’ve speed up the way the web client loads sounds to help decrease startup time and the amount of resources it uses
- We’ve updated the way chat duration is tracked when a chat is transferred; it is now calculated using the time when the chat was originally started as opposed to when it was last transferred.