January 10th 2014 Release Notes: Intro Video and Web Client Transfer Fix

Happy Friday everyone,

An addition, a fix and a couple of updates for today:

  • We’ve added a short introduction video in the “Get started” tab. The video can also be viewed here.
  • We fixed an issue where if an agent transferred the same chat multiple times in a row it would be removed from the receiving agent’s chat list.
  • Updates to Spanish and Portuguese translations.
  • Zendesk API for creating tickets is updated, for more details click here.