Happy Friday everyone,
An addition, a fix and a couple of updates for today:
- We’ve added a short introduction video in the “Get started” tab. The video can also be viewed here.
- We fixed an issue where if an agent transferred the same chat multiple times in a row it would be removed from the receiving agent’s chat list.
- Updates to Spanish and Portuguese translations.
- Zendesk API for creating tickets is updated, for more details click here.