The majority of our users rely on the native online Chat Portal to communicate with web visitors and team members. However, we have an important update for current Google Talk users. Google has officially announced that they are discontinuing the Google Talk app for Windows as of today in favor of continuing to build out Google Hangouts (which we are not currently compatible with).
So, what exactly does this mean for you? If you were previously using the GTalk app for Windows, this would be a great time to reconsider using our online Chat Portal. We’ve added new features recently, such as an Activity Monitor which allows users to keep tabs on current chats directly from the Chat Portal. We’d recommend giving the SnapEngage Chat Portal a try to see if it’s a good fit for you. Making the switch is easy from the Admin Dashboard “Agent Settings” tab.
If you’d prefer to continue using Google Talk, there are still plenty of options! Users are still able to use GTalk inside of Gmail. This discontinuation does not affect that. Another key point is that you can still use 3rd party XMPP clients such as Adium, Pidgin, Trillian, IM+, etc.
In addition, the SnapEngage technical team has been working hard to develop a SnapEngage mobile application for our users interested in chatting directly from mobile devices. The mobile app is currently being tested internally. We’ll release the application once it’s polished and ready for prime time. Are you interested in hearing updates about the future mobile application? Please email us at [email protected]
Feel free to contact the SnapEngage Support team with any questions!