Grow your healthcare organization with the right conversational platform
Robust, secure, and scalable live chat and chatbot solutions for healthcare
Essentials
Everything you need to get started
See Features v
Stay HIPAA-Compliant
HIPAA-Compliant Chat
HIPAA-Compliant SMS Messaging ($)
Third-Party Certification
Security Audit Logs
Standard BAA
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Maximize Your Teams
1 Admin License Included
3 Widgets Included
Increase Patient-Provider Engagement
Remove SnapEngage Branding ($)
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Page Redirect
File Exchange
Chat Transfers
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Professional
For your growing practice
Not sure which plan is right for you?
See Features v
Stay HIPAA-Compliant
HIPAA-Compliant Chat
HIPAA-Compliant SMS Messaging ($)
Third-Party Certification
Security Audit Logs
Standard BAA
Bots to Optimize the Patient Experience
Info-Capture Bot ($)
Answer Bot ($)
Guide Bot ($)
Custom Bot API ($)
COVID-19 Symptom Checker Bot ($)
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Secure Data Transfer
Visitor Identity Verification (VIV)
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Implementation Specialist
Private Admin and Agent Training ($)
Integration Guidance ($)
Proactive Chat Setup ($)
Design Studio Theme(s) Setup ($)
Bot Concierge Service ($)
Healthcare Playbook Execution Service ($)
Maximize Your Teams
1 Admin License Included
5 Widgets Included
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Increase Patient-Provider Engagement
Real-Time Auto-Translation
Call Me (Click-to-Call)
Remove SnapEngage Branding
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Page Redirect
File Exchange
Chat Transfers
Proactive Chat
Post-Chat Surveys
Info-Capture Bot ($)
Unlimited Conversations
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Enterprise
Take patient engagement to the next level
See Features v
Stay HIPAA-Compliant
HIPAA-Compliant Chat
HIPAA-Compliant SMS Messaging ($)
Third-Party Certification
Security Audit Logs
Standard BAA
Custom BAA
Bots to Optimize the Patient Experience
Info-Capture Bot ($)
Answer Bot ($)
Guide Bot ($)
Custom Bot API ($)
COVID-19 Symptom Checker Bot ($)
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce
HubSpot
Salesforce
MS Dynamics Cloud
SAP C4C
Integration Custom Data Mapping
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Secure Data Transfer
Single Sign-On (SSO)
Additional Security Settings
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Implementation Specialist
Private Admin and Agent Training ($)
Integration Guidance ($)
Proactive Chat Setup ($)
Design Studio Theme(s) Setup ($)
Bot Concierge Service ($)
Healthcare Playbook Execution Service ($)
Maximize Your Teams
3 Admin Licenses Included
1 Included Widget Per Agent
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Routing By Tag
Agent Status API
Agent Sub-Status
Increase Patient-Provider Engagement
Real-Time Auto-Translation
Call Me (Click-to-Call)
Remove SnapEngage Branding
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Page Redirect
File Exchange
Chat Transfers
Proactive Chat
Post-Chat Surveys
Info-Capture Bot
Unlimited Conversations
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
24/7 Emergency Phone Case Submission Access ($)
Priority Case Routing ($)
Service SLA Credit Options ($)
Additional user licenses available for purchase on all plans.
Start engaging more effectively with your patients
Our HIPAA-compliant live chat and chatbot solutions can be easily customized for organizations across healthcare
Essentials
Professional
Enterprise
Stay HIPAA-Compliant
HIPAA-Compliant Chat
HIPAA-Compliant SMS Messaging
Third-Party Certification
Security Audit Logs
Standard BAA
Bots to Optimize the Patient Experience
Answer Bot
Guide Bot
Guide Bot Templates
Guide Bot Custom Surveys
Guide Bot Information Collection
Chatbot API
COVID-19 Coronavirus Symptom Checker Bot
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
SAP C4C
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Secure Data Transfer
Single Sign-On (SSO)
Visitor Identity Verification (VIV)
Additional Security Settings
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Implementation Specialist
Private Admin and Agent Training
Integration Guidance
Proactive Chat Setup
Design Studio Theme(s) Setup
Bot Concierge Service
Healthcare Playbook Execution Service
Maximize Your Teams
Admin License(s) Included
1
1
2
Widgets Included
1
2
4
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Routing By Tag
Agent Status API
Agent Sub-Status
Increase Patient-Provider Engagement
Remove SnapEngage Branding
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Call Me (Click-to-Call)
Real-Time Auto-Translation
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
24/7 Emergency Phone Case Submission Access
Priority Case Routing
Service SLA Credit Options
Not sure which solution will benefit you the most?
Let us help!
