February 5th, 2014 Release Notes: Get the Code Update and Desk.com Status mapping

Greetings everyone – Two updates for today:

  • In the name of greater simplicity and ease of use, we are no longer offering the “Basic” code snippet. This change does not affect any current implementations. What this change does: Make it easier for customers who would like to use our Javascript API to do so with less hassle. For most customers, the functionality of the two code snippets has always been identical. If you have no need of our Javascript API, then there is no need to upgrade to the new default code.
  • Desk.com integration – fixed a bug mapping Case object for Status field with values resolved/pending/closed. The status of the Case will be changed not to mapped value.