Happy Groundhog Day everyone,
We have a couple of neat new features we’re releasing today in the Chat Portal.
The first is the addition of an activity monitor right in the Chat Portal itself. The activity monitor gives agents the ability to see the number of chats in progress and the availability of their fellow agents. For additional details be sure to check out this article. Secondly, we’ve updated the Team Chat so it’s now possible to scroll back through the transcript history, no matter how long ago the chat was started. Simply scroll up to the top of the chat transcript and the next set of messages will automatically be loaded.