February 20th 2014 Release Notes: Agent Stats

Happy Thursday Everyone,

We’re excited to be rolling out a new feature in our web client today, Agent Stats! As you can see in the image below we’re now giving agents insights into their average chat response and duration times, as well as the number of chats they’ve handled over the previous seven days. In addition, the arrows to the far right indicate whether their numbers have gone up or down from the preceding week.

We’ve added a SnapEngage News section to the web client as well. The news section contains the latest posts from our blog¬†which will help keep you updated on all things SnapEngage.


We have some more exciting things coming down the line for the web client, so be sure to watch this space. Or better yet, keep an eye on the web client.

Happy chatting!