August 11th 2014 Release Notes: Agent Survey Customized Messages, Intelligent Pre-Chat

Greetings everyone,

We hope you had a good weekend. For today we have the following changes:

  • The messages for the agent survey can now be customized
  • The Intelligent Pre-Chat will show the standard pre-chat form prior to starting a chat
  • The use of desktop notifications in Chat Portal have been streamlined so that the same notification is reused for each message per chat, rather than creating a new notifications for each message.