April 20th 2014 Release notes: Proactive Chat Cookie changes

Greetings everyone,

We  have a somewhat of a big change today as it relates to cookies and our proactive chat. We are disabling the proactive chat feature for visitors who have disabled cookies in their browsers. Without cookies, we are unable to have a 30 minute cool down period between proactive engagements. This cool down period is avoid harassing your website visitors with repeated invites when they are not interested in chatting, or when they have just finished chatting. We have therefore decided that it is best to not proactively prompt visitors who have taken the extreme privacy decision to not allow any browser cookies.

If you have any questions regarding this change, or anything else for that matter, please come chat with us.